Terms and Conditions

Terms and Conditions

Welcome to Kua! By accessing or using our website, products, or services, you agree to abide by the following Terms and Conditions. Please read them carefully before proceeding.

1. General Information

These Terms and Conditions govern the use of Kua’s website and the services provided by Kua.
By purchasing our products or using our services, you agree to these terms. If you do not agree, please discontinue use.

2. Services and Transactions

Kua reserves the right to modify, withdraw, or cancel services at any time without notice.
All financial transactions on our platform are subject to our Return and Refund Policy.

3. Accuracy and Availability

While Kua strives to ensure the accuracy of all information on our website, errors may occur. Kua is not liable for any inaccuracies or omissions.
We cannot guarantee uninterrupted availability of our website or services due to maintenance or unforeseen technical issues.

4. Intellectual Property

All content on Kua’s website, including text, images, and branding, is the property of Kua unless stated otherwise.
You may not reproduce, distribute, modify, or commercially exploit any content without prior written consent from Kua.

5. User Behaviour

By using Kua’s website or services, you agree to:

Refrain from unlawful behaviour, including but not limited to hate speech, bullying, and harassment.
Avoid promoting spam, unauthorized advertising, or irrelevant promotions.
Not engage in activities that could harm the website, such as unauthorized access or hacking attempts.

Kua reserves the right to disable user accounts or restrict access for violations of these terms.

6. Liability

Kua is not liable for any damages, including indirect, incidental, or consequential damages, arising from the use or inability to use our services.
We are not responsible for third-party websites or links that may be included on our platform.

7. Account Management

Users are responsible for maintaining the confidentiality of their account information.
Kua may suspend or disable accounts for violations of these Terms and Conditions or at its discretion.

8. Updates to Terms and Conditions

Kua reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: info@kua.world
Business Hours: Monday to Friday 9-5

Thank you for being part of the Kua community!

Return and Refund Policy

Thank you for your purchase! We strive to provide the best experience, but if something isn’t right, we’re here to help. Below is our Return and Refund Policy specifically tailored for food items.

1. Terms of Return

Requests for returns must be made within 7 days of receiving your order.
For perishable food items, returns are only accepted if the issue is reported within 24 hours of delivery.

2. State of Return

Items must be returned in their original condition:
- For non-perishable items, packaging must remain sealed and unopened.
- Perishable items (e.g., fresh or prepared food) must be stored as instructed to qualify for a return.

3. Reasons for Return

We accept returns or refunds for the following reasons:

Damaged or defective products (e.g., packaging damaged during transit).
Incorrect item received.
Quality issues (e.g., expired or spoiled products).

Unfortunately, we cannot accept returns for items due to personal taste preferences.

4. Process for Return

To initiate a return:

Contact us at info@kua.world with your order number and reason for the return.
Provide clear photos of the product and packaging for assessment.
Follow the instructions provided by our customer service team for returning the item (if applicable).

5. Process for Refund

If approved, refunds will be issued to your original payment method within 5-10 business days of approval.
In cases of quality issues or damaged products, you may be offered a replacement or store credit instead of a refund.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Email: info@kua.world
Business Hours: Monday to Friday 9-5

We value your satisfaction and appreciate your understanding as we ensure the best quality for all our customers!